BIG RYG 2022 brings top decision-makers  to where the biggest decisions are made.

This two-day in-person event is tailored for Customer Success leaders. There is no selling and no fluff. Just an open exchange of ideas to help you and your team succeed.

Our mantra for this conference is speak simply, be real and challenge the audience. We focus on delivering content that opens new perspectives around what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization.

Get together with Customer Success leaders.
Share ideas. Get answers.
Make meaningful connections
Have fun

Learn more: A letter from our CEO

RYG = red, yellow, green: the common indicators of customer health. Successful customers are the heart of our business. Let’s keep them in the green. 

Who is it for?

ChurnZero’s BIG RYG 2022 is a two-day educational and networking event for Customer Success leaders.  Join an engaged community of Customer Success thought leaders, product experts and senior executives to learn and make genuine connections with the best of the best. 

Learn

Build your expertise. BIG RYG 2022’s two-day program includes hyper-workshops, facetime with CS experts, peer-led panel sessions, captivating keynotes and focused breakout sessions to take your team to the next level.

Connect

Build your network. With hundreds of attendees, an evening networking event, CS office hours and more, BIG RYG 2022 comes packed with opportunities to meet new professional contacts and industry experts.

  • 00Days
  • 00Hours
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SPEAKERS

Speak Simply, Be Real, and Challenge the Audience

AGENDA 

The preliminary agenda for BIG RYG 2022 is now live. Check back soon for more details on session topics and speakers.

Day One: October 12, 2022

Get on the fast track to success with our hyper-workshops. These 90-minute sessions are led by Customer Success experts and deliver both strategic guidance and tactical recommendations on how to drive revenue, increase efficiency and deliver exceptional client experiences. 

Registration and Welcome Breakfast

    Registration and Welcome Breakfast

    Fuel up at our welcome breakfast in advance of your full day of workshops.

    • All day.

    Office hours with your ChurnZero CSM.

    Stop by or schedule a time to work one-on-one with your Customer Success Manager.

    • 15 min.
    • You Mon Tsang, CEO & Founder, ChurnZero; Abby Hammer, Chief Product Officer, ChurnZero

    Welcome and Opening Remarks

    • 90 min.
    • Sheik Ayube, VP of Business Development, ESG; Jordan Olivero, Executive Customer Success Consultant, ESG

    Financial modeling for Customer Success: from the top down and the bottom up.

    In a world where the competition becomes better equipped by the day, why do we still neglect much of our customer base from the appropriate engagement they desire? Inefficient use of existing resources is a common culprit. We will work through top-down and bottom-up resource planning to help you optimize the fundamental building blocks required to scale, close coverage gaps and improve future resource requests. We’ll discuss segmentation, tiering, and capacity model strategies, with workbooks you can populate with your data during or after the session.

    • 90 min.
    • Sheik Ayube, VP of Business Development, ESG

    Measuring cross-functional health between Customer Success and your peers.

    As a CS professional, silos aren’t good for you, but they are especially bad for your customers. When teams don’t talk to each other, it’s your customers’ experience that goes down the drain. Breaking through silos might feel too big to tackle on top of everything else you’ve got going on, but understanding how effectively you really are at working across departments is the first step to knocking down those walls. Together, we’ll work through a cross-functional health assessment, evaluating your relationship with sales, marketing, product, support and operations. You’ll walk away with a set of questions to take back to your counterparts so you can measure if both teams acknowledge equally what works and what needs work.

    • 60 min.
    • Yanique Grant, Customer Experience Specialist, Navigating the Customer Experience; Adrian Brady-Cesana, Founder & Chief Experience Officer, CXChronicles; Kenny Groom, Senior Manager of Client Success at R1 RCM, and Founding Member of Success in Black

    Panel discussion: The future of Customer Success.

    The hosts of three industry-leading podcasts will share the insights they have learned from their guests on the current and future state of Customer Success. They will explore trends in leadership, the importance of operationalizing processes, team development and growth, and the role of CS in creating customer-centric cultures. They will also explore the greater emphasis on Customer Success right now due to general economic uncertainty and how CS teams can harness that focus to increase their impact as revenue drivers.

    • 90 min.
    • Kristen Hayer, CEO, The Success League

    Driving performance with a remote team. How to be a highly effective manager.

    Over the past two years, managers who relied on "walking around" began losing touch with their remote team members. As a result, performance declined, morale declined and their authority as managers weakened. This session will cover the foundations of effective people management and will provide a path toward stronger performance and happier teams. You'll learn the difference between being a micromanager, a weak manager and an effective manager; how to set goals that encourage performance; and you'll get the practical tools and tactics for leading in a remote environment.

    • 90 min.
    • David Ball, Director of Solutions Engineering, Skilljar; Laura Wise, Presales Solutions Engineer, Skilljar; May ElHattab, Director of Customer Success, Skilljar

    Building a customer education strategy to scale Customer Success and support.

    Trained customers are your best customers. They engage more with your products, churn less, are more satisfied, and enable you to cultivate meaningful, long-term relationships with them.  Learn how to build a customer education program to support the scaling of your Customer Success and support functions and ensure you are providing the best possible customer experience. We will walk through a simple framework that uses customer journey mapping to identify your biggest scaling challenges and help you create a self-serve education strategy.

    • 90 min.
    • Aaron Thompson, Chief Revenue Officer, SuccessCOACHING; Angelika O'Reilly, Head of Customer Success, SuccessCOACHING

    Customer discovery: How to ask the right questions.

    Understanding how to get to the root cause of a customer's pain point is critical in finding new ways to expand accounts. Asking the right questions at the right times in the customer lifecycle, will unlock account expansion opportunities by surfacing pains you can help them relieve and the gains you can help them achieve. This hands-on workshop will teach the right and wrong ways to deliver an effective customer discovery session. It will include role playing opportunities as well as individually written outcome discovery.

    • 90 min.
    • Kristen Parody, Sr. Consultant of Strategic Services, Higher Logic Vanilla and Erin York, Associate Consultant, Higher Logic Vanilla

    Business Success: Drive powerful customer engagement through community

    Your customers are talking but are they talking to you? With the increasing benefits of having engaged customers – retention, loyalty, a superior product, advocacy, stronger brand - companies must find ways to better connect, serve, and support their customers. Join Higher Logic consultants Kristen Parody and Erin York as they share the value proposition of leveraging online community for business success. Customer Success Leaders will leave equipped with a better pulse of the state of their customer engagement and prepared to start a knowledgeable conversation around the value of community with relevant stakeholders within their organization.

    • 90 min.
    • Emilia D'Anzica, Founder and Managing Director, Growth Molecules; Annie Stefano, Customer Success Consultant, Growth Molecules

    How to build an actionable customer health scorecard.

    Did you know you can build a health score that is 87% accurate? We determined 26 data points that will enable you to accurately forecast renewals. Find out the most impactful customer metrics, how to collect them, and how to use customer health data to motivate your team and increase your influence with the C-suite and board members.

    • 90 min.
    • Bryan Neale, Founder, Blind Zebra

    Are you recession ready?

    Over the last decade, the Customer Success profession has experienced high growth alongside a high-growth economy. It is likely that most of your CS team has never been in a CS function during a financial downturn and may not be ready to address the challenges. Are they prepared to navigate price pressure during renewals or mass cancellations? Take an assessment to uncover your team’s level of CS readiness and learn actionable tactics to stay strong in any economic environment.

    • 30-min

    Closing Keynote

    Networking Reception and Evening Event
    • 5:00 PM - 7:00 PM

    Networking Reception and Evening Event

    Join us for networking and an evening event following your day of learning.

    Day 2: October 13, 2022 

    Registration and Breakfast

      Registration and Breakfast

      • all day

      Office hours with your ChurnZero CSM

      Stop by or schedule a time to work one-on-one with your Customer Success Manager.

      • 15 min.
      • You Mon Tsang, CEO & Founder, ChurnZero; Abby Hammer, Chief Product Officer, ChurnZero

      Welcome and Opening Remarks

      • 45 min.
      • Peter Armaly, VP of Customer Success, ESG

      Winning through persuasion, not subterfuge.

      The Customer Success leader's conventional approach for winning over peer executives is to try to secure the endorsement of a C-level executive in the hope that person will influence others within the business. This can be frustratingly slow and may create friction between organizations. Learn how to develop strategies with specific tactics that will result in a tipping of the momentum toward customer-centric decision-making. Key takeaways include learning the ability to drive cross-organizational change and improving the odds of successfully winning over peer executives using the same voice of the customer methods you use now for understanding and persuading your customers.

      • 45 min.
      • Ryan McKeown, Director of Implementation, Higher Logic Vanilla

      How to reduce time to value by 40%.

      You know how important it is to get customers up and running quickly. The “aha moment” is a key milestone in your customer success strategy. If you haven’t been working to reduce the time it takes your customers to get to that moment you absolutely should be. The shorter the time to value, the better your chances are to retain customers.  Learn how Higher Logic blasted through roadblocks to reduce time to value by 40%. We will discuss mapping processes to timelines, phased launch approaches and how to proactively manage customer-caused delays to meet ambitious timelines.  

      • 45-min
      • Mike Komadina, Manager of Customer Implementation, Skilljar

      Building onboarding programs your customers will want to steal.

      Customer onboarding is typically identified as the most critical part of the customer journey. It is said that renewal decisions are often made within the first 90 days. Unfortunately, many companies overwhelm, underwhelm, or confuse their customers during this process. With so much on the line, how do you develop onboarding programs that delight your customers, make them successful, and teach them how to champion your product? Dive into the key elements that make up a successful customer onboarding program and help you avoid critical pitfalls. This includes segment-specific strategies, one-to-many programs, building a journey map within implementation, and more.

      • 45 min.
      • Aaron Thompson, Chief Revenue Officer, SuccessCOACHING

      Outcome-based selling: How to sell and remain the trusted advisor.

      Find out what it means to be an "outcome aligned" organization. Specifically, what it means to market, sell, and deliver on what your company's products or services do, vs. what they are. As Customer Success leaders, we're afforded a unique perspective into our client's wants, needs, and pain points. Often times those can lead to account expansion opportunities. Outcome-based selling (OBS) lets you expand these accounts while remaining the client's trusted advisor. Attendees will leave understanding the core fundamentals of Outcome-based selling and receive a free tool to get started.

      • 45 min.
      • Robyn Hazelton, VP of Growth, Intellum; Ruben Rabago, Chief Customer Officer, Intellum

      Technology will not solve your customer education problem, but better education strategy will.

      We all agree that a successful customer journey hinges largely on continuous product education. Multiple technology providers now offer customer-focused solutions that empower you to deploy and track this content. But, technology will not make your education initiative successful. Successful customer education requires a solid education strategy. Robyn and Ruben will reveal, step-by-step, how companies like Google, Meta, Twitter, and many others use learning science and education strategy to tie the consumption of content to business objectives like retention and revenue.

      • 45 min.
      • Srikrishnan Ganesan, CEO & Co-founder, Rocketlane

      Building an offensive approach to Customer Success.

      The co-founder of Rocketlane discusses the essentials you need in place to get more upsells and cross-sells, increase net revenue retention and create an army of customer advocates. It all starts by playing offense more often. Learn how to build an offensive strategy that delivers the ‘wow’ moments for your customers, while unlocking growth by tapping into expansion opportunities.

      • 45 min.
      • Joel Passen, Co-Founder, Sturdy

      Build more durable customer relationships and increase dollar retention with data hiding in plain sight.

      Customers give us information to run our businesses better, predict churn, capture references, get in front of renewals, and prioritize features, yet these critical signals are trapped and gathering digital dust in dozens, if not hundreds of data silos. Learn how you’ll learn how innovative leaders are gathering that data and empowering their teams to transform customer feedback into actionable insights used to build more profitable customer relationships and lift net dollar retention (NDR). You'll also get the top three things within customer feedback that lead to churn and how to prepare your team to address them.

      • 45 min.
      • Deborah Gilboa, Resilience Expert, Ask Doctor G

      From stressed to resilient: helping customers navigate change and take action.

      Uncover the role stress is playing in human reaction and provide evidence-based strategies to overcome that stress and draw out empathy and partnership in even the toughest of interactions. Dr. G will clearly outline the brain science that leads people to feel threatened when they need to navigate a change of any kind --- especially as it relates to purchasing or technology --- and how to use that knowledge to better serve your customers.  You will learn the skills that every individual has to make them more resilient, and how to use those skills to help employees, colleagues, and customers find and build that resilience in order to recognize their own satisfaction in the work that you and your team are doing.

      • 45 min.
      • Lucy Illidge, Head of CX Operations, EMEIA, Cision

      Sustainability reports, corporate governance reports…it’s time to start thinking of Customer Success reports

      If Customer Success is still one of the newest functions in your business, you may not be capturing the significance and impact the team has on the business. At Cision, we are re-evaluating how we effectively scale and measure the performance of the CS team to demonstrate value. Enter the Customer Success Report. During this session, we will dive into the key components of a Customer Success Report, explore the leading indicators and methods to measure your Customer Success teams, and share best practices for globalizing your Customer Success teams for maximum impact.

      • 45 min.
      • Monica Trivedi, Senior Director of Customer Success, Building Engines/JLL

      Top three things to do to as CS leader to get a seat at the table.

      Getting a seat at the table for a Customer Success leader requires the ability to demonstrate quantitative/qualitative value to each leader in your business and improve processes that will help them and their teams. This session will explore what CS leaders should do to show the value to each business leader that will ultimately improve the customer journey and increase the influence of CS organizations. You will learn proven, practical tactics including developing product feedback loops, creating Customer Success win stories, improving support and onboarding processes, and developing CS-led opportunities.

      • 45 min.
      • Oliver Silva, Director of Client Solutions Success, Casepoint; Jessica Robinson, VP of Operations, Casepoint; Dave Epperly, Director of Customer Success Operations, Red Canary; Zoe Stewart, Manager, Client Experience & Operations, Talech

      Building the plane while flying: accelerating Customer Success operational maturity.

      Learn how these leaders transformed an inexperienced team at an immature company within an industry that had minimal Customer Success, into a relatively mature team operating efficiently and effectively all while doing business as usual. We will discuss the Customer Success program we built, and the CS maturity model we used to accelerate that build and provide results to our executive stakeholders. Central to this strategy was the early implementation of CS technology.

      • 45 min.
      • Allison Bruce, Vice President of Customer Success, EverCommerce; Kathy Isaac, Vice President of Customer Success, Carbide; Georgie Papacostas, Vice President of Customer Success, Sales Assembly

      Building out a CSM team.

      Transform your CS team into revenue drivers. We will walk through examples of some of the most successful CSM teams who consistently generate more revenue from upsells than their peers on the sales team. You learn what metrics should you be tracking, what training is needed, and how do you get over the "but I don't want to be a salesperson" objection.

        Closing Keynote

        Day 1: Pre-Conference – Hyper-Workshops

        October 6th, 2021 

        Get on the fast track to success with our Pre-Conference Hyper-Workshops. Whether your Customer Success team is well seasoned, or newly established, these workshops will arm you with the know-how to deliver exceptional client experiences. 

        This pre-conference half day will feature expert-led sessions, comprising of both strategic guidance and tactical recommendations. 

        Available with Premium Access tickets 

        Registration Opens and Welcome Lunch
        • 12:00 PM
        • The Gallery

        Registration Opens and Welcome Lunch

        Fuel up at our welcome lunch in advance of your half-day of workshops.

        How Mature is Your Customer Success Organization?
        • 1:15 PM
        • Sheik Ayube and Marley Wagner of ESG
        • North Hub

        How Mature is Your Customer Success Organization?

        Do you have a clear picture of the pain points, growth opportunities, and accomplishments within your Customer Success organization? During this session, we’ll dive into five of the key capabilities required to build, operationalize, and transform a fledgling CS org into a proactive, predictive CS machine.

        How Mature is Your Customer Success Organization?
        • 1:15 PM
        • Sheik Ayube and Marley Wagner of ESG
        • North Hub

        How Mature is Your Customer Success Organization?

        Do you have a clear picture of the pain points, growth opportunities, and accomplishments within your Customer Success organization? During this session, we’ll dive into five of the key capabilities required to build, operationalize, and transform a fledgling CS org into a proactive, predictive CS machine.

        Budgeting for Your Customer Success Headcount
        • 1:15 PM
        • Kristen Hayer of The Success League
        • South Hub

        Budgeting for Your Customer Success Headcount

        Learn the framework for staffing your customer success team in a predictable manner that will win the support of your finance team. In this hands-on workshop, we'll show you how to determine the correct ratio of customers to CSMs and how to decide on a high-touch or low-touch model, based on existing customers and sales expectations.

        The Key to Scaled Customer Success for Product Adoption: Building a Customer Content Engine
        • 3:00 PM
        • Jay Nathan and Jeff Breunsbach of Higher Logic
        • North Hub

        The Key to Scaled Customer Success for Product Adoption: Building a Customer Content Engine

        Scaling customer success has become much more than just emails and automation rules. The real catalyst is building a content engine that can get key insights to customers at the right time. Let’s work together to get the building blocks in place for you to Build a Customer Content Engine that drives product adoption. 

        The Customer Success Competency Model
        • 3:00 PM
        • Aaron Thompson and Angelika O'Reilly of SuccessCOACHING
        • South Hub

        The Customer Success Competency Model

        In this hands-on workshop, SuccessCOACHING will take the group through an in depth look at the core competencies of entry level CSM, experienced CSM and CS leadership. A complete 89 page model will serve as a guide and the participants will get to take with them. They can then continue honing their team's skillset and identify areas for improvement.

        Networking Reception
        • 4:30 PM
        • The Gallery

        Networking Reception

        Join us for an hour of networking following your day of learning.

        Nightime Bus Tour of the National Mall
        • 7:00 PM

        Nightime Bus Tour of the National Mall

        Cap off your first day in Washington, DC with a narrated nighttime tour of the National Mall and Monuments in an open-top double decker bus.

        Day 2: Main Conference Day

        October 7th, 2021 

        Registration Opens and Breakfast
        • 8:00 AM
        • Welcome Desk

        Registration Opens and Breakfast

        Join us for breakfast before we start the BIG day.

        Welcome and Opening Remarks
        • 9:00 AM
        • You Mon Tsang, Abby Hammer
        • The Forum

        Welcome and Opening Remarks

        Join us Abby Hammer, Chief Customer Officer at ChurnZero and You Mon Tsang, CEO & Founder of ChurnZero for opening remarks.

        Customer Success Tech Stack: Bloated or Undervalued - Moderated by ChurnZero
        • 9:15 AM
        • Sandi Lin, Kevin Boyce, Rahul Jain, You Mon Tsang
        • The Forum

        Customer Success Tech Stack: Bloated or Undervalued - Moderated by ChurnZero

        See founders and executives from skilljar, Pendo, Higher Logic, & ChurnZero discuss the hot-button subject of the CS tech stack.

        How to Build a Variable Compensation Strategy Around Net Dollar Retention
        • 10:30 AM
        • Ryan Browne
        • North Hub

        How to Build a Variable Compensation Strategy Around Net Dollar Retention

        See Ryan Browne, VP of Customer Success at Kenect, discusses structuring CSM variable compensation around the all important metric of Net Dollar Retention.

        From Series A to C+: Building and Scaling a CS Function
        • 10:30 AM
        • J.T. Kaminski, Petros Perselis, Emily Gray
        • Central Hub

        From Series A to C+: Building and Scaling a CS Function

        Get expert advice on building and scaling your CS function from VPs of Customer Success from CluePoints, Cutover & Playvox.

        Teammate Success = Customer Success
        • 10:30 AM
        • Aaron Thompson
        • South Hub

        Teammate Success = Customer Success

        Join Aaron Thompson, the Chief Revenue Officer of SuccessCOACHING, as he leverages foundational CS principles and strategies and applies them inward into our organizations and teams. CS = CO + CX becomes TS = TO + TX (Teammate Success = Teammates Desired Outcome + Teammates Desired Experience).

        Divide & Conquer: Who Owns What in the Customer Lifecycle
        • 11:30 AM
        • Monica Tison
        • North Hub

        Divide & Conquer: Who Owns What in the Customer Lifecycle

        See Monica Tison, Head of Customer Success & Support at Labelbox, tackle the often debated topic of who owns what in the customer lifecycle.

        How We Increased Gross Retention by 6 Points in 12 Months
        • 11:30 AM
        • Jay Nathan
        • Central Hub

        How We Increased Gross Retention by 6 Points in 12 Months

        Join Jay Nathan, Chief Customer Officer of Higher Logic and Founder of Gain, Grow, Retain as he recounts increasing gross retention by 6 points in only 1 year.

        Metrics that Matter: How CS Leaders Can Better Engage Their Investors
        • 11:30 AM
        • Kristen Hayer
        • South Hub

        Metrics that Matter: How CS Leaders Can Better Engage Their Investors

        Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition? Join Kristen Hayer, Founder and CEO of The Success League, As she addresses how CS leaders can better engage their investors.

        Lunch
        • 12:15 PM
        • The Gallery

        Lunch

        Refuel and recharge over lunch following a morning of learning.

        The Next Dream Team: When CS & Marketing Align, Magic Happens
        • 1:15 PM
        • Latané Conant, Abby Hammer
        • The Forum

        The Next Dream Team: When CS & Marketing Align, Magic Happens

        Join Latané Conant, the Chief Marketing Officer of 6sense, and Abby Hammer, the Chief Customer Officer at ChurnZero, as they discuss aligning your CS and marketing functions.

        "From I to Us" Transforming the Way your Lead Your CS Team
        • 2:00 PM
        • Cris Sample
        • North Hub

        "From I to Us" Transforming the Way your Lead Your CS Team

        See Cris Sample, the Head of Customer Success at ServiceCore, as she discusses motivating and influencing your team and equipping them to transform your customers' experience

        How CS and Product Work Together to Drive Stellar Product Adoption
        • 2:00 PM
        • Doug McDaniel, Jennie Li, & Abby Hammer
        • Central Hub

        How CS and Product Work Together to Drive Stellar Product Adoption

        Hear from CS leaders at Pendo, Definitive Healthcare, & ChurnZero as they discuss how Customer Success and Product teams can work hand-in-hand to drive product adoption.

        How Customer Success Transformed the Most Unlikely Business
        • 2:00 PM
        • Marley Wagner & Ashley Mcllwain
        • South Hub

        How Customer Success Transformed the Most Unlikely Business

        Join Marley Wagner from the Strategy Team at ESG and Ashley McIlwain of Essity as they reveal how Customer Success transformed the most unlikely business.

        The Customer Journey: How Mapping Leads to Tenured Teams and Raving Renewals
        • 3:15 PM
        • Rochelle Shearlds
        • North Hub

        The Customer Journey: How Mapping Leads to Tenured Teams and Raving Renewals

        Join Medrio's Global Director of Customer Success as she shares perspectives and learnings on effective journey mapping.

        How We Identified and Operationalized Account Expansion Opportunities
        • 3:15 PM
        • Chelsea Madden
        • Central Hub

        How We Identified and Operationalized Account Expansion Opportunities

        Learn from Chelsea Madden, VP of Customer Success at SalesIntel as she discusses her experience identifying and maximizing expansion sale opportunities.

        Measuring What Matters in a DX World
        • 3:15 PM
        • Liz McCann, Brody Nasse & Lauren Dill
        • South Hub

        Measuring What Matters in a DX World

        Join Definitive Healthcare's VP of Digital Experience, Liz McCann along with Brody Nasse of Idelic and Lauren Dill of Ellevation Education as they walks you through measuring what matters in a DX world.

        Where is Customer Success Headed
        • 4:15 PM
        • You Mon Tsang, Abby Hammer
        • The Forum

        Where is Customer Success Headed

        Join us Abby Hammer, Chief Customer Officer at ChurnZero and You Mon Tsang, CEO & Founder of ChurnZero as they discuss how far CS has come, and where it is heading.

        Interested in sponsoring BIG RYG 2022? Indicate your interest here.

        ACCOMMODATIONS & TRAVEL

        BIG RYG 2022 takes place at Convene, – located at 1201 Wilson Blvd, Arlington, VA 22209. The venue is perched in D.C. metro’s tallest building with million-dollar views of the National Mall.

        Convene is steps from the Rosslyn Metrorail station, which connects directly to Union Station, Washington National Airport, & Washington Dulles Airport.

        Check out some of our favorite hotels, located just a few blocks away from BIG RYG 2022. Confirm your accommodations early to guarantee your room. 

        Hyatt Centric Arlington – 1325 Wilson Boulevard

        • This 4-star property is within walking distance of Georgetown and Arlington Cemetery. The property is just a stone’s throw away from BIG RYG 2022, MetroRail, and more. Book Now 

        Le Meridien – 1121 19th Street North

        • Just a three-minute walk from Convene, this Marriott’s stylish boutique hotel rooms are distinguished by inspiring views of Georgetown across  the river via the Key Bridge. Book Now 

        Homewood Suites Arlington Rosslyn Key Bridge – 1900 North Quinn Street

        • Find plenty of nearby dining and shopping in Rosslyn, or prepare meals in your suite’s fully equipped kitchen. Homewood Suites is just a 15-minute walk from BIG RYG 2022’s venue.  Book Now 

        Looking to stay like a local during your time at BIG RYG 2022? Check out some of our favorite neighborhoods for rentals or home share. 

        Rosslyn Neighborhood

        • Stay just steps away from our venue in Rosslyn. With monumental views of Washington, D.C. and just a 10-minute walk to Georgetown, the Rosslyn neighborhood is a favorite place to stay, eat, shop and meet.

        Downtown / Penn Quarter 

        • Stay in the thick of the action. Enjoy museums, shopping and dining in the neighborhoods surrounding Chinatown and the White House. BIG RYG 2022’s venue is only a few Metro stops away.

        Capitol Hill 

        • Looking to mingle with Washington’s Power Players? Check out Capitol Hill, one of DC’s most diverse historic neighborhoods. ‘The Hill’ is just a quick Metro or rideshare from BIG RYG 2022. 

        Foggy Bottom 

        • The historic Foggy Bottom neighborhood features easy access to the National Mall and an abundance of dining options. Located just west of the White House, Foggy Bottom is a short Metro or rideshare to the BIG RYG 2022 venue.

        The Washington area is served by three airports:

        The closest airport is Reagan National, which is only a five-minute Metro or carshare ride away from our venue. 

        Buy 3 tickets to BIG RYG 2022, Get 1 Ticket Free! Contact hmerchant@churnzero.net to secure your discount code

        REGISTRATION

        Secure your place at BIG RYG 2022 today.

        Early Bird (ends August 15): $799

         General Access: $999

        Interested in sponsoring BIG RYG 2022? Indicate your interest here.

        F.A.Q.

        Your BIG RYG 2022 registration includes all scheduled events on both days of the conference. You can look forward to learning, keynote addresses, and the opportunity to network with industry thought leaders.  

        Breakfast and lunch, along with other light refreshments, will be provided over the course of the event. 

        Our attendees’ health and safety are at the forefront of BIG RYG 2022. Based upon CDC guidance, the event will follow all local mandates regarding COVID19. In addition, our venue has implemented precautions such as increased cleanings, readily available hand sanitizers and facemasks, and ample room to social distance.


        Attendees who join us at BIG RYG 2022 agree that they will be fully vaccinated two weeks prior to the event. 

        We also advise attendees to stay at home if they are experiencing symptoms (cough/runny nose/fever) or have been exposed to COVID19 within 14 days prior to the event.

        Should you have any other questions, email us at marketing@churnzero.net

        Early bird tickets are available for $799 until August 1st.

        When it comes to BIG RYG 2022, the more the merrier! Purchase three tickets and receive the fourth for free. Simply email hmerchant@churnzero.net to secure your discount code.

        • Full refunds are available for cancellations made more than 30 days prior to the event.
        • If you register and are unable to attend, you can transfer your registration to a colleague up until 15 days prior to BIG RYG 2022. Email marketing@churnzero.net to arrange your transfer.

        Early October is a great time to visit Washington, D.C.  You can expect warm temperatures during the daytime in the low to mid 70s F (about 23 C.) Temperatures occasionally reach into the 80s F (about 29 C.) Early mornings can be brisk, often in the mid-50s F (about 13 C).  

        BIG RYG is a business casual event.

        With so much to see and do in Washington, DC, we suggest wearing layers. Depending on the forecast, they may come in handy when taking in monument views and exploring the District.

        During registration, you’ll have the opportunity to indicate special dietary restrictions.  

        Forgot to indicate this information? Email the conference team at marketing@chrunzero.net.

        Yes. High-speed wireless internet is available for all BIG RYG 2022 attendees. 

        Stay tuned for more FAQs as BIG RYG 2022 approaches.  

        Have a pressing question? Reach out to marketing@churnzero.net today.

        SPONSORS

         

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        Fill out the form below to learn more about BIG RYG Sponsorship opportunities

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